Privacy Policy

Our Privacy Policy was last updated and posted on July, 2024. It governs the privacy terms of our Website, located at https://esimora.com/, sub-domains, and any associated web-based and mobile applications (collectively, "Website"). Any capitalized terms not defined in our Privacy Policy, have the meaning as specified in our Terms of Service.

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. We use your Personal Information only for providing and improving the website. By using the website, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://esimora.com/term-conditions.

By using our website, you are agreeing to the terms of this Privacy Policy and, as applicable, our Terms of Service.

Information that we collect from you
As part of the purchasing and selling process when you buy something from our website, we will gather the following details:

Information about you, including name, address, phone number, and email

Your account details, including payment due dates and receipt dates, TopUp details, and any other information pertaining to your account

The quality of service you receive, such as any network errors or other network occurrences that might impair our network services.

We will also gather data on how you use our products and services, including the eSIM profiles you use for mobile data to and from and which are exclusively used to bill our services. The content of that mobile data is not available to us.

Purpose for which your information is used
According to the Data Protection Act of 2018 (UK), your data will only be used for the specified purposes for which it was acquired.

This specifically means using your data to:

Manage your account and assist you in doing so.

Get in touch with you (for instance, if we need to inform you of any service-related issues).

Maintain security and avert fraud and criminality.

Control both your use of our network and our network.

Investigate any grievances or inquiries you may have.

Inform you of supplemental goods and services we provide (for which you opted in during the sign-up process).

Other than to specific eSimora suppliers or merchants to the extent necessary to perform our obligations under our Terms and Conditions and where such suppliers or merchants have given the appropriate commitments in relation to the security and privacy of your personal information, we do not and will never share, disclose, sell, rent, or otherwise provide personal information to other businesses.

Your Consent
You give us your consent to collect and process your personal information and to use it solely for that specific purpose when you give us personal information to complete a transaction, validate your credit card, complete an order, schedule a delivery, arrange for a return, or provide you with services.

If, after you opt-in, your opinion changes, you may withdraw your consent at any time by sending us an email at [email protected], sending us a message through our website's contact form at https://esimora.com/contact, or sending us a letter at the following address: eSimora, c/o Travel Roam Limited, 86-90 Paul Street, London, UK, EC2A 4NE. Please be aware that the termination of your services may occur if you withdraw your consent (other than for the transmission of marketing messages), since we might not be able to continue offering them in that case.

Disclosure of your personal data
For the purpose of processing applications and providing you with information or services, third organisations may process your personal data on our behalf. We shall always be in charge of how personal information is used for these objectives.

If you breach our Terms and Conditions or if we are obliged by law to do so, we may also share your personal information.

How long do we keep your personal information?
Your information will be retained for as long as;

Any time frame mandated by law (such as in respect to records for Value Added Tax); how long you have been using our services.

How we keep your personal information secure?

Our safeguards against unauthorised access, unintentional loss, disclosure, or destruction of your personal information are continuously being reviewed and improved.

If we have a contract with another company to process your personal information for us or on our behalf, we will make sure that they have the necessary security measures in place and only use your information as we have approved. Except as necessary for our execution of our obligations under the Terms and Conditions, these companies will not be permitted to use your personal information for their own purposes.

Unless you take particular measures on your own to otherwise protect or encrypt your usage, your use of our services (such as sending emails or browsing the internet) is not secure. Due to the nature of the internet, your communications may pass through several nations before being delivered. Any unauthorised access or loss of personal information that occurs for reasons outside of our control is not something we can be held liable for.

Payments
eSimora offers purchase of easy-to-use travel bundles for eSIM using Apple Pay, Google Pay, Master Card, Paypal and Visa Debit/Credit Cards. The Payment Card Industry Data Security Standard (PCI-DSS) encrypts the information related to your payment method.

Cookies
Like many other websites, ours uses "cookies" and other technologies that place small pieces of data on your computer or other device in order to gather specific data from your web browser.

A cookie contains data about your web surfing habits as well as a special identifying number that enables the website to "remember" you when you return. In general, unless you have explicitly provided such information to the website, cookies do not contain personal information from which you can be recognised.

Visit aboutcookies.org to learn more about cookies in general and how to control them (please note that we are not liable for the content of such websites).

Age of consent
You must obtain your parent's or guardian's permission before providing any personal information to eSimora's website if you are under the legal age of majority in your country. If you do not, we will not accept any information from you.

Updating and Deleting Your Information

We store your information until it is not needed to provide you a service, or until your account is deleted. When the information is deleted will depend on the type of information, why it has been collected and used, and any legal or operational retention requirements.

The customer area of the eSimora website also provides you a view of the personal information we store, and the ability to update some of this information.

If you have any questions regarding your personal information or would like to exercise any of your rights under GDPR, such as accessing, updating, or deleting your data, then please contact us at [email protected]

You can request account deletion of your eSimora account in the following ways:

• contacting our support team via the website “Contact Us” from the menu.
• emailing our support team at [email protected] with the details of your request, including your email address.

Your account will be deleted on the 30th day after your request, though reinstalling the Travel Roam app with the same account after the deletion request will cancel this request.

All personal data will be deleted or anonymized immediately where possible.

Updates to our privacy notice

We might occasionally update this privacy statement to reflect, for instance, modifications to our privacy practises or for other operational, legal, or regulatory reasons. If we make significant changes to this Privacy Policy, we will notify you by posting the updated policy on this website and, if necessary, through other channels. You accept the updated policy by using this website or the support service after the changes have been posted.

Control over and access to your personal information

You have a right to know what personal information we currently hold on you under the Data Protection Act of 2018. Please clearly identify yourself and the information you need in any correspondence with eSimora, c/o Travel Roam Limited at 86-90 Paul Street, London, UK, EC2A 4NE or [email protected] if you'd like a copy of the information to which you are legally entitled.

To cover the expense of handling your request and giving you your information, we may charge you up to £10. To make sure we do not give your information to the incorrect individuals, we will ask you for identification.

eSimora recognises that you have rights regarding the use of your personal information and takes reasonable steps to make these rights available to you.

Please get in touch with us to request the necessary modifications if you have any concerns about the data collected while you browse the eSimora website or use our support services. It's crucial to keep in mind that the Services can stop working effectively if you delete or restrict the usage of your personal information.

You can file a complaint with the Information Commissioner (https://ico.org.uk) if you are unhappy with how we manage your personal information. Our ICO registration number is ZB594746.

Contact us
If you have any suggestions, questions, or requests about how we use your information, please write to the address listed below. Likewise, if you want to exercise any of your rights.

Customer service can be reached at [email protected] or by mail at eSimora, c/o Travel Roam Limited, 86-90 Paul Street, London, UK, EC2A 4NE.